Sergio Ambrosio

Experiencia en Gestión de incidenciasTécnico de SistemasAdministrador ITGestión ITILGestor de seguridadGestor de proyectosVMwareWindows Server Seguridad

Course Itil V3 2011 – September 2016

In September 2016, I completed a preparatory course in ITIL V3 2011 for further certification. In it, it analyzed all the phases of the cycle of the service deepening in the following areas:
  • IT Service Management according to the ITIL model
  • The service life cycle
  • Service strategy
  • Service Design
  • Service Transition
  • Operation of the service
  • Continuous improvement of service
  • Technology for the management of services
Once I have obtained the final certificate of the course, I am waiting to take the certification exam which I will carry out throughout 2017.

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